Loading dashboard…
Service performance
AI usage, human handoff, and call outcomes
Conversations
Sessions
AI only
AI only %
Handoffs
Human assisted
Human handoff %
Quality
Resolution score
Buying intent
Avg talk
Errors
Usage
Usage charges
Estimated usage
Pricing pending
Customer pricing only. Charges reflect the workspace billing policy and discount; estimates are labeled and pending usage is never shown as free. Billing history in Home is authoritative.
Quality signals
Operational review
Sessions
Conversation timeline
Human agent performance
Talk time, wrap-up, and handled handoffs